What is Account Manager?
Account Manager is the easiest way for Celebrity Attractions subscribers to manage their season tickets. Subscribers have 24/7 access to Account Manager via their mobile device, computer, or tablet.
Account Manager allows subscribers to easily renew your season tickets hassle free online and keep track of your transaction records and paid invoices. Account Manager also allows subscribers to manage, exchange, and upgrade your tickets all in a few easy clicks. You can also purchase additional tickets for friends and family or purchase your tickets for an add-on shows presented by Celebrity Attractions.
Frequently Asked Questions:
Q: If I am a renewing subscriber, can I change my seating location, add/remove seats, or move to different series?
A: Once the renewal window has closed, all subscribers will be given the opportunity to make changes to their season tickets during their assigned window. Subscribers may upgrade their seats based on availability or move their season tickets to a different series. If you would like to add a seat to your season tickets, you may do so during your assigned window. Please note, you will need to renew your current seats then go in and purchase any new season tickets, separately. If you would like to remove a season ticket(s), please contact the Box Office (501-244-8800 M-F 9:00am-4:00pm) directly before paying your renewal.
Q: What if I am not comfortable rewewing online or do not have access to a computer, smart phone, or tablet? How do I renew?
A. If you are not comfortable with renewing online or do not have access to computer, smart phone, or tablet you may contact the Box Office directly and a team member will be more than happy to take your renewal over the phone. Please note, by renewing over the phone you will not have the benefits of online access to manage, upgrade, or exchange your season tickets. You will need to contact the Box Office anytime you need to make changes to your season tickets.
Q: Why are my season tickets not showing up in my Ticketmaster account or Ticketmaster app?
A. Although you use the same log in information, Account Manager is a different website than your Ticketmaster account or app. To access your season tickets, please visit https://am.ticketmaster.com/robinsoncenter/.
Q: Is there an Account Manager app?
A. At this time, Ticketmaster does not have an app for Account Manager. Account Manager can only be accessed via a web browser on your computer, mobile device, or tablet.
Q: Can I print my ticket from home?
A: No. With QR Digital Tickets, all tickets are fully digital and only accessible on your mobile device. Your phone is your ticket. If you are more comfortable with physical tickets, please contact the Box Office directly.
Q: Can I use a screenshot of my ticket?
A: No. A mobile ticket must be provided either within the mobile website or within your phone’s wallet to gain entry due to Ticketmaster’s SafeTix which generates a new unique barcode automatically every 15 seconds. SafeTix assists with the prevention of third-party ticket brokers.
Q: When should I view my ticket?
A: We recommend that you view and add your tickets to your phone’s wallet at least 48 hours before the event.
Q: Can I have multiple tickets on a single phone?
A: Yes. However, we recommend transferring any tickets you’re holding in advance to everyone attending. Everyone can enter on their own, explore the venue, grab a drink, stop by merch, and you can meet at your seats.
Q: What if my entire party isn’t with me when I’m ready to enter?
A: Ticketmaster makes it easy to send tickets to everyone in your party in advance. You can easily Transfer each member their own ticket in advance, allowing everyone to enter on their own.
Q: How do I transfer my tickets to other members of my party?
1. Select My Events, then tap the event you’d like to transfer tickets for.
2. Tap Transfer, select the ticket/s you’d like to send, and enter the recipient’s info (name & email address).
3. You’re all set. We’ll send an email to your recipient to accept their tickets right in their account.
Sending multiple tickets? Simply complete the steps above for each ticket.
Q: Does the person I send the tickets to need a Ticketmaster Account Manager?
A: Yes. If they don’t have one already, they can easily create one in just a few minutes when they accept their tickets. Please note Account Manager is different from a standard Ticketmaster account.
Q: What if I forward tickets to the wrong person, can I recall the tickets?
A: Yes. You can reclaim tickets if they haven’t already been accepted by the recipient. We recommend double-checking the email just to be safe.
Q: What happens if my ticket doesn’t scan properly?
A: We recommend turning your screen brightness to the highest setting. If that doesn’t work, your ticket can be validated by visiting the Robinson Center Box Office. Please note: Ticket scanners may not read cracked or broken screens.
Q: What if my phone breaks, dies, or is lost/stolen before I arrive?
A: Simply come to the box office, present your ID, and we can issue you a printed ticket.
Q: What if I am unable to attend my scheduled performance?
A: One of the many great benefits of being a Celebrity Attractions subscriber is the ability to exchange your tickets. If you find that you are unable to attend your regular performance of a show, you may exchange your season tickets up to 24 hours before your scheduled performance for the best available seating to another performance of the same show. Exchanges can be made online, in person, or by phone.
Please note that with any exchange, when possible, we cannot guarantee that your assigned seats or an equivalent seat will be available. There may also be a price difference. No exchanges will be processed the day of the performance or after the date printed on your tickets.
Q: How do I exchange my tickets online?
A: Simply log in to your Account Manager on a computer using your email address and password and go to “My Events” then select the show and tickets you would like to exchange for another performance of the same show. Please note there is an exchange fee for this service. Your original tickets will no longer be valid. Currently, exchanges are not available on a mobile device.